BetterSaver FAQs

What is BetterSaver?

We help find a better KiwiSaver fund for you.

Written by Charlotte Gasson
Updated over a week ago

Do you charge KiwiSaver fund exit fees?

Some providers get sassy when you leave.

Written by Rupert Ray
Updated over a week ago

Is BetterSaver a KiwiSaver Provider?

We give independent, unbiased KiwiSaver advice.

Written by Jade Crawford
Updated over a week ago

How can I provide feedback or make a complaint about BetterSaver?

Help us be better!

Written by Charlotte Gasson
Updated over a week ago

Does BetterSaver charge a fee?

How we pay our team.

Written by Rupert Ray
Updated over a week ago

How do I close my BetterSaver account?

It's over. It's me, not you.

Written by Rupert Ray
Updated over a week ago

I closed my browser halfway through answering the questions. What do I do?

We've all been there - but all is not lost.

Written by Jade Crawford
Updated over a week ago

How do I reset my password?

Forgotten your password? No worries.

Written by Rupert Ray
Updated over a week ago

Why can't I verify my identity?

Who even are you, bro?

Written by Rupert Ray
Updated over a week ago

Can I verify my identity offline?

We are unprepared to deal with your majestic beauty in person.

Written by Charlotte Gasson
Updated over a week ago

How can I verify my identity?

There is no room for catfishes here at BetterSaver.

Written by Charlotte Gasson
Updated over a week ago

My account balance isn’t showing up?

KiwiSaver admin takes time, but we'll keep you posted!

Written by Charlotte Gasson
Updated over a week ago

Does BetterSaver have an app?

Technically yes, but it might not be the kind of app you're used to.

Written by Rupert Ray
Updated over a week ago

How can I check my balance?

Your KiwiSaver balance is just a few clicks away.

Written by Charlotte Gasson
Updated over a week ago

Can you switch me to the fund with the lowest fees?

Lower fees are the bee's knees, but we're more interested in the honey.

Written by Jade Crawford
Updated this week

Can you switch me to the KiwiSaver fund with the highest returns?

Fund Wars: Episode VI - Returns for the Kiwis

Written by Jade Crawford
Updated this week

Does your analysis include single sector KiwiSaver funds?

Nah, hit up a financial adviser if you're interested in them.

Written by Jade Crawford
Updated over a week ago

Does your Fund Finder Quiz recommend Defensive and Aggressive Funds?

No, but you can still switch to them through BetterSaver. Our human advisers can help!

Written by Jade Crawford
Updated over a week ago

Does BetterSaver compare all KiwiSaver funds?

Being better means a whole lot of research and analysis.

Written by Rupert Ray
Updated over a week ago

Does BetterSaver prefer active or passive investing?

When we say unbiased, we mean unbiased.

Written by Rupert Ray
Updated over a week ago

How many KiwiSaver providers does BetterSaver work with?

We're unashamedly picky, because you deserve better.

Written by Rupert Ray
Updated over a week ago

Does BetterSaver recommend funds that invest in controversial weapons?

Data for ethical exposure is rather murky.

Written by Rupert Ray
Updated over a week ago

How many KiwiSaver funds are there?

Lots! Treat yo'self to the better ones using our online platform.

Written by Rupert Ray
Updated over a week ago

Does BetterSaver recommend funds that invest in the adult entertainment industry/pornography?

The only kind of money shot we're interested in is returns.

Written by Rupert Ray
Updated over a week ago

How many funds are there?

Hundreds and (not) thousands. Yum.

Written by Charlotte Gasson
Updated over a week ago

I’m not sure the funds recommended are right for me?

Our Human Advisers are here to help!

Written by Charlotte Gasson
Updated over a week ago

How does BetterSaver get its fund performance data?

We use legit data from legit sources.

Written by Charlotte Gasson
Updated over a week ago